Returns and Exchanges

Returns are accepted within 30 days from the date of delivery. For eligibility: 
  • You can return or exchange any items purchased within this time frame (unless marked final sale).  
  • You cannot return or exchange items that were delivered more than 30 days ago or marked as final sale. 
  • Items must be unused, unworn, in original packaging, and in original condition.
Return Process
  • To initiate a return, please email shop@colorfactory.co within the eligible return period and share your order number in the subject line. 
  • We will guide you through the return process and provide you with a return authorization and shipping instructions.
  • Please ensure that the item is securely packaged to prevent damage during return shipping.
Refund Options
  • Once we receive and inspect the returned item, we will process your refund.
  • Refunds will be issued in the original form of payment, unless otherwise specified.
  • Shipping charges are non-refundable, unless the return is due to an error on our part. 
  • Are you outside of the US?
    • Customers are responsible for returns delivered outside of the US. Please email shop@colorfactory.co for more information 
Exchanges
  • If you wish to exchange an item for a different size, color, or style, please contact shop@colorfactory.co and share your order number in the subject line.
  • Exchanges are subject to product availability.
Damaged or Lost/Stolen Items 
  • Did you receive a damaged item?
  • Was your item lost or stolen?
    • File a claim with your local delivery service. If you have any questions or need any assistance, please reach out to shop@colorfactory.co. 

FAQs:

Q: How long do I have to return an item?
A: You have 30 days from the date of delivery to initiate a return.

Q: How do I initiate a return?
A: To initiate a return, please contact shop@colorfactory.co.  They will guide you through the process and provide you with a return authorization and shipping instructions once approved.

Q: How will I receive my refund?
A: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued in the original form of payment unless otherwise specified. Depending on your bank, refunds may take up to 5-7 business days to appear back into your account. 

Q: Can I exchange an item for a different size/color/style?
A: Yes, if you wish to exchange an item for a different size, color, or style, please contact shop@colorfactory.co. Exchanges are subject to product availability.

Q: Are there any items that are non-returnable?
A: Yes, certain items may not be eligible for return due to hygiene reasons, such as perishable food items or cosmetics. Gift cards and digital products are also non-returnable.

If you have any further questions or concerns, please don't hesitate to reach out! 

Shipping Rates

  • $8.00 standard shipping in the contiguous USA on all orders, exclusions on items of certain size or weight *noted in item description on shop.colorfactory.co
  • International rates vary—find out at checkout

Notes

  • Orders placed after 1 pm CST on Friday will process the following Monday. 
  • We’re not responsible for carrier shipping delays.
  • Custom fees and duties are the customer’s responsibility. 
  • USPS does not ship on weekends.